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Privacy Policy

This Privacy Policy explains how Des by Design collects, uses, and protects your personal information when you visit or make a purchase from desbydesign.co.za (the “Site”) in accordance with South Africa’s Protection of Personal Information Act (POPIA).
By using our Site or purchasing from us, you consent to the terms below.

1. Personal Information We Collect

When you visit the Site, we may automatically collect certain Device Information, including:

  • Your web browser type, IP address, and time zone.
  • Cookies installed on your device.
  • Pages and products viewed, referring websites or search terms, and interaction with the Site.

We collect Device Information using:

  • Cookies – small data files often with anonymous unique identifiers. See www.allaboutcookies.org to learn more or disable cookies.
  • Log files – recording IP addresses, browser type, ISP, referral/exit pages, and timestamps.
  • Web beacons, tags, and pixels – to track how you browse the Site.

When you place an order, we collect Order Information, including:

  • Name, billing and shipping address, email, phone number, and payment details (processed securely; we do not store credit card info).

Together, Device Information and Order Information are referred to as Personal Information.

2. How We Use Your Personal Information

We use Personal Information to:

  • Fulfill orders, process payments, arrange shipping, and provide invoices/order confirmations.
  • Communicate with you regarding orders, promotions (if subscribed), or customer support.
  • Screen orders for potential fraud.
  • Improve and optimize our Site and marketing campaigns using anonymized analytics.

3. Sharing Your Personal Information

We may share Personal Information with trusted third parties to facilitate:

  • Order fulfilment and payment processing (e.g., e-commerce platforms).
  • Delivery via courier services.
  • Analytics services such as Google Analytics.

We may also share Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

4. Do Not Track

Our Site does not alter its data collection practices in response to “Do Not Track” signals from your browser.

5. Data Retention

We retain your Personal Information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. You may request deletion at any time, subject to legal or transactional obligations.

6. Changes to This Policy

We may update this Policy from time to time. Changes will be posted here, with the updated date.

7. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at: